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| − | When the name of a character violates the [[Tibia Rules]] |
+ | When the name of a character violates rule 1 of the [[Tibia Rules]], that character will receive a '''namelock'''. Because these are issued directly by [[Customer Support|customer support]], there is no complain option on the account page. |
| − | A namelock does not stop you from logging in to the account, it only blocks the character with the invalid name from logging into the game. In order to log in on that character again you have to rename it on your account page in the corresponding criminal record. |
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| + | A namelock only prevents the affected character from logging into the game and posting on the [[forum]]. Other characters on the account are unaffected. The reason for the namelock will be shown in the criminal record. You will have three chances to rename your character. The change must be approved by [[Customer Support|customer support]], a process that may take up to three days. If a new name is rejected three times, the character will receive a random name from the name generator. |
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| − | See also: [[Banishments]] |
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| + | If you are certain that a namelock was not justified, you should contact a [[Tutor]] in the [[Help Channel]] or the [[forum]]. The Tutor will forward the case to customer support if he agrees that the namelock was a mistake. |
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| + | Namelocks issued to characters with a [[Final Warning|final warning]] will not result in an account deletion, though namelocks for offensive names are often issued along with [[Account Banishment|account banishment]]s. |
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| + | [[Category:Game Terms]] |
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| + | [[Category:Game Elements]] |
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Revision as of 19:28, 30 August 2010
When the name of a character violates rule 1 of the Tibia Rules, that character will receive a namelock. Because these are issued directly by customer support, there is no complain option on the account page.
A namelock only prevents the affected character from logging into the game and posting on the forum. Other characters on the account are unaffected. The reason for the namelock will be shown in the criminal record. You will have three chances to rename your character. The change must be approved by customer support, a process that may take up to three days. If a new name is rejected three times, the character will receive a random name from the name generator.
If you are certain that a namelock was not justified, you should contact a Tutor in the Help Channel or the forum. The Tutor will forward the case to customer support if he agrees that the namelock was a mistake.
Namelocks issued to characters with a final warning will not result in an account deletion, though namelocks for offensive names are often issued along with account banishments.