The present Head Tutor of Tibia is Lionet. This is a paid job of CipSoft GmbH and the main duty is supervision of all the volunteer Tutors.
She answers questions asked by Tutors on their internal board. It is also her duty to check illegal names and statements which were reported by tutors.
Head Tutor has the right to dismiss a Tutor and block account of such player from becoming a Tutor ever again in case of severe violations of the tutor guidelines.
Due to a high workload, Head Tutor and Head Gamemaster are often assisted by other Customer Support members in their daily tasks.