Customer Support is the biggest department of CipSoft, employees of this department have Customer Support characters. Their main task is to assist players. They supervise the Tutors, answer the e-mails sent to support@tibia.com, answer on the Support boards, among others.
The name of those characters has the letters GM as a prefix, although this used to be CM (when they had the character position of Community Manager) but was changed to GM on September 1, 2008 together with a launch of a new department, as announced in this news on Tibia.com. Customer Support characters are level 2 (except those who never logged in that are level 1). Most of them have no vocation, but if they want, they can assign themselves any vocation.
Customer Support characters were named Community Managers on March 8, 2007 by Cipsoft. The main reason for it, was to differ the paid staff on CipSoft from the volunteer workers known as Gamemasters.
In the Summer Update 2007, Customer Support members were given a red cape instead of a blue cape in order to distinguish them from Gamemasters.
On February 01 2008 a Featured Article about the Customer Support has been released by CipSoft.
Duties
Customer Supports work as rule enforcers.
Their in-game characters have special abilities that are necessary to analyse bugs and other reports.
Next to their in-game activities, they spend most time on backoffice duties, like answering the correspondence and administrating customer informations.
Head Tutor: answers questions from tutors.
Members
| Aamaru | |
| Bolkar | |
| Drudak | |
| Gandareva | |
| Isolan | TibiaMe Support. Also works on Billing Support Board. |
| Jaybe Fletcher | |
| Layiana | |
| Manina | Website and Game Text Writer. Also works on Billing Support Board. |
| Master Tutor | |
| Sidnia | Payments Specialist. Works on Billing Support Board. |
| Solkrin | Current Team Leader of the Customer Support. |
| Soylent | |
| Tavaren | Technical Problems Specialist. Works on Technical Support Board. |