Customer Support is the biggest department of CipSoft, employees of this department have Customer Support characters. Their main task is to assist players. They supervise the Tutors, answer the e-mails sent to email@example.com, answer on the Support boards, among others.
The name of those characters has the letters GM as a prefix, although this used to be CM (when they had the character position of Community Manager) but was changed to GM on September 1, 2008 together with a launch of a new department, as announced in this news on Tibia.com. Customer Support characters are level 2 (except those who never logged in that are level 1). Most of them have no vocation, but if they want, they can assign themselves any vocation.
On February 01 2008 a Featured Article about the Customer Support has been released by CipSoft.
Customer Supports work as rule enforcers.
Their in-game characters have special abilities that are necessary to analyse bugs and other reports.
Next to their in-game activities, they spend most time on backoffice duties, like answering the correspondence and administrating customer informations.
|Isolan||TibiaMe Support. Also works on Billing Support Board.|
|Manina||Website and Game Text Writer. Also works on Billing Support Board.|
|Sidnia||Payments Specialist. Works on Billing Support Board.|
|Solkrin||Current Team Leader of the Customer Support.|
|Tavaren||Technical Problems Specialist. Works on Technical Support Board.|